Quick Summary

Before requesting a return or refund, please note the following:

• Damaged or incorrectly supplied products must be reported as soon as possible after delivery.
• Standard stock containers may be eligible for cancellation and return rights in accordance with applicable UK consumer legislation.
• Used containers may show signs of previous use and are not considered defective because of cosmetic wear.
• Custom-built, modified, painted, or bespoke containers are generally non-refundable once work has commenced.
• Approved refunds are typically processed within 14 days after inspection and approval.
• Customers should contact us before arranging any return.

For assistance, please contact:

Email: [email protected]

Telephone: +44 7457 421744

WhatsApp: +44 7469 827649

Introduction

This Returns & Refund Policy explains the circumstances under which products purchased from Shipping Storage Containers UK LTD may be cancelled, returned, exchanged, repaired, or refunded.

The policy has been designed to provide transparency regarding customer rights, product inspections, delivery-related issues, and refund procedures.

Nothing in this policy limits or excludes any statutory rights available under applicable UK consumer protection laws.

Company Information

Shipping Storage Containers UK LTD

Company Number: 14434403

VAT Number: GB 428751770

102 Tettenhall Road, Wolverhampton, WV6 0BW

United Kingdom

Email: [email protected]

Telephone: +44 7457 421744

WhatsApp: +44 7469 827649

Understanding Our Products

Shipping containers, refrigerated containers, cabins, flat-pack containers, container conversions, and related products are industrial products that may vary in appearance depending on age, prior use, manufacturing tolerances, and intended application.

Many products are supplied directly from depots, storage facilities, or modification workshops and may be specifically allocated, prepared, modified, or manufactured for an individual order.

For this reason, cancellation and refund eligibility may vary depending on the product purchased.

Inspecting Your Delivery

Customers should inspect all products immediately upon delivery.

Any concerns regarding damage, shortages, incorrect products, or specification discrepancies should be reported promptly.

Where possible, customers should:

• Take photographs before unloading or repositioning the container.
• Record any visible damage.
• Retain all delivery documentation.

Failure to report visible delivery issues within a reasonable timeframe may affect our ability to investigate a claim.

Damaged Products

If a product arrives damaged during transit, please contact us as soon as possible.

Photographs and supporting information may be requested to assist with the investigation.

Where a valid claim is confirmed, we may choose to:

• Repair the product.
• Replace the product.
• Offer a partial refund.
• Provide a full refund where appropriate.

The remedy offered will depend on the nature and severity of the issue.

Products Not Matching the Agreed Specification

If a product does not substantially match the quotation, invoice, agreed specification, or product description, customers should notify us promptly.

We may request photographs or additional information to assess the claim.

Following review, we may:

• Correct the issue.
• Supply replacement components.
• Replace the product.
• Offer a partial refund.
• Provide a full refund where appropriate.

Customers must allow a reasonable opportunity for inspection before any corrective action is taken.

Standard Stock Containers

Standard stock containers include new and used containers that have not been modified or customised for a specific customer.

Customers purchasing standard stock products online may have cancellation rights under applicable UK consumer legislation.

Where cancellation rights apply:

• Notice must be provided within the applicable legal cancellation period.
• The product must be returned in substantially the same condition as supplied.
• Return transportation costs may be the responsibility of the customer where permitted by law.

Refunds will only be processed after the returned product has been inspected.

Used Containers

Used containers are sold with the understanding that they may show signs of previous service.

Examples include:

• Surface rust
• Scratches
• Dents
• Weld repairs
• Paint fading
• Cosmetic imperfections

These characteristics are expected within the used container industry and do not constitute defects.

Refunds will not be issued solely because a used container displays normal signs of age or wear.

Modified and Bespoke Products

Modified containers, converted units, painted containers, refrigerated conversions, offices, workshops, retail units, bars, and other bespoke products are produced specifically for individual customers.

Once fabrication, procurement, preparation, painting, or modification work has commenced, such products are generally non-cancellable and non-refundable except where required by law.

This includes products manufactured or altered according to customer instructions.

Refrigerated Containers

Refrigerated containers should be inspected and tested promptly after delivery and commissioning.

Claims relating to refrigeration performance should be reported immediately.

Refund eligibility may be affected by:

• Incorrect power supply.
• Improper operation.
• Lack of maintenance.
• Third-party alterations.
• Environmental factors outside our control.

Order Cancellations Before Dispatch

Customers wishing to cancel an order before dispatch should contact us immediately.

If production, modification, transport scheduling, procurement, or preparation work has already begun, reasonable cancellation charges may apply.

Any applicable deductions will be explained before a refund is processed.

Deposits

Deposits may be used to reserve stock, secure transport arrangements, purchase materials, or commence production work.

Where a customer cancels after costs have been incurred, all or part of the deposit may be retained to cover those costs.

Any deductions will be calculated reasonably and in accordance with applicable law.

Refund Processing

Approved refunds will normally be issued using the original payment method.

Once approved, refunds are generally processed within 14 days.

Processing times may vary depending on banking systems and payment providers.

Refund Requests That May Be Declined

A refund request may be refused where:

• The product matches the agreed description.
• The product has been modified after delivery.
• The product has been relocated or damaged by the customer.
• The issue relates solely to expected cosmetic wear.
• The product was manufactured to customer specifications.
• The customer refuses reasonable inspection access.
• Insufficient information is provided to investigate the claim.

How to Request a Refund

To submit a return or refund request, please contact:

Email: [email protected]

Telephone: +44 7457 421744

WhatsApp: +44 7469 827649

Please include:

• Full name
• Order number
• Delivery address
• Description of the issue
• Supporting photographs where applicable

Providing complete information will help us investigate and resolve your request as quickly as possible.

Contact Us

Shipping Storage Containers UK LTD

102 Tettenhall Road, Wolverhampton, WV6 0BW

Email: [email protected]

Telephone: +44 7457 421744

WhatsApp: +44 7469 827649