Email: info@shippingstoragecontainersuk.com
Shipping and Storage Containers UK Limited (“we”, “us”, “our”) wants you to be fully satisfied with your purchase. This policy explains your right to cancel or return an order, how long you have to do so, who pays for return shipping, and how refunds are processed.
Change of mind: you may return standard stock containers within 30 days of delivery. You pay the return shipping.
Faulty or damaged items are covered separately, at our cost. Bespoke or modified containers are the only exception.
At a glance:
You may cancel your order at any time before it has been dispatched, free of charge. To cancel, contact us using the details below as soon as possible. If a deposit has been paid and costs have already been incurred on your order (for example, bespoke fabrication has begun), we may retain an amount to cover those costs.
Standard stock containers may be returned within 30 days of delivery, in accordance with UK consumer legislation. To be eligible:
This 30-day window applies to unmodified stock containers, including used containers sold in their advertised condition.
Used containers are sold as previously-owned stock and may show surface rust, scratches, dents, or other cosmetic wear consistent with normal use in the shipping and storage industry. These characteristics are expected and are not, on their own, grounds for a return — unless they were not disclosed in the product listing or differ materially from the condition described at the time of purchase.
Containers that have been modified, converted, painted, or built to your specification (for example, site offices, workshops, or custom-fitted units) are not eligible for return or refund once work has commenced, except where required by law (for example, if the item is faulty or not as described). Please confirm your specification carefully before placing a bespoke order, as these builds cannot be resold as standard stock.
If your container arrives damaged, faulty, or different from what you ordered:
Reporting issues promptly helps us resolve them quickly — delayed reports may affect our ability to investigate a claim.
Because of the size and weight of shipping containers, return transport for a full container is typically arranged directly with us rather than via a courier — contact us to arrange collection and we’ll confirm the cost (if applicable) before proceeding.
Once a return is received and inspected (or a claim is approved), we will notify you of the outcome. Approved refunds are issued to your original payment method within 14 days of approval. Depending on your bank, it may take a few additional days for the funds to appear in your account.
To cancel an order or request a return, contact us with your order number and details of the issue:
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If an item is faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, or refund regardless of the terms above.
This policy applies to standard orders delivered within the United Kingdom, including Northern Ireland. Where delivery to an offshore island, the Republic of Ireland or another area is arranged on request, return arrangements will be confirmed in your quotation. Last updated: September 2026.
